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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Misty Broom

March 13, 2025

5  out of  5
rating by Misty Broom
"Best customer service. Anytime , I need anything , they are on top of it . Our previous insurance agent retired and Jordan took us on and have been extremely happy with all."
We responded:
"Thank you, Misty, for your wonderful feedback! I'm happy to know that you're satisfied with the service and that we've been able to meet your needs promptly. It's great to have you with us, and if you ever need anything else, feel free to reach out. We're here to help!"
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eric espinosa

March 11, 2025

5  out of  5
rating by eric espinosa
"The information that was shared with was explained in very excellent form that made the process very easy to understand"
We responded:
"I'm happy to know that the information was explained clearly, making the process easy to understand, Eric! If you have any more questions or need assistance, feel free to reach out. We're here to help!"
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Richie Espinosa

March 5, 2025

5  out of  5
rating by Richie Espinosa
"I had the pleasure of speaking with Rene, and he was incredibly helpful in saving me a significant amount on my auto insurance. He was knowledgeable, professional, and made the entire process smooth and stress-free. I truly appreciate his outstanding customer service and expertise. Thank you, Rene, for going above and beyond! Highly recommend on switching to Jordan Thibodeaux State Farm!"
We responded:
"Thank you, Richie, for your wonderful feedback! I'm delighted to hear that Rene was able to assist you so effectively with your insurance. His professionalism and expertise are truly valued here. We're grateful for your recommendation and are always here to help with any future needs."
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Jason Wheeler

February 6, 2025

5  out of  5
rating by Jason Wheeler
"Jordan THIBODEAUX has been great to work with! Answered all of my questions and provided great recommendations."
We responded:
"I'm glad you found working with our office to be a positive experience, Jason! It's wonderful to know that your questions were answered and that the recommendations were helpful. If you need any further assistance or have more questions, feel free to reach out anytime. Thank you for your feedback!"
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BJ Moricle

February 6, 2025

5  out of  5
rating by BJ Moricle
"They made transferring my insurance so easy. Very informative and pleasant to deal with. Would 💯 recommend"
We responded:
"Thank you, BJ, for sharing your experience! I'm glad to hear that the process of transferring your insurance was smooth and informative. Your recommendation means a lot to us. If you have any more questions or need assistance in the future, feel free to reach out!"
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Rocio Iracheta

February 4, 2025

5  out of  5
rating by Rocio Iracheta
"Jennifer Hanks excellent customer service, especially very friendly and kind 10/10 highly recommended"
We responded:
"Thank you, Rocio, for sharing your experience! I'm happy to know that Jennifer's friendly and kind service made such a positive impact. We truly appreciate your recommendation and are here to assist with any future insurance needs you may have."
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Gabby Trevino

January 28, 2025

5  out of  5
rating by Gabby Trevino
"Jordan's team is the best. Anyone who answers my call is always helpful and responds to my concerns/questions in a timely manner. Jenn is usually the one I talk to and she is so sweet and helpful. I would recommend this team 10/10!"
We responded:
"Thank you, Gabby, for your wonderful feedback! I'm glad to hear that our team has been helpful and responsive to your needs. Jenn will be delighted to know that her efforts are appreciated. We're here for any further questions or assistance you may need. Your recommendation means a lot to us!"
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Benjamin burton

January 27, 2025

5  out of  5
rating by Benjamin burton
"Got my insurance down and where I needed it to be."
We responded:
"I'm happy to know that we were able to adjust your insurance to meet your needs, Benjamin! If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Elisbett Gamez

January 15, 2025

5  out of  5
rating by Elisbett Gamez
"Jenn is so helpful! She is always willing to work with you as well having a great attitude is a big plus! I would highly recommend Jenn!"
We responded:
"Thank you, Elisbett, for your wonderful feedback! I'm happy to hear that Jenn's helpfulness and positive attitude made such a great impression. We truly appreciate your recommendation and are here to assist with any of your insurance needs. Feel free to reach out anytime!"
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Stacey Hitchcock

January 13, 2025

5  out of  5
rating by Stacey Hitchcock
"Justin and his team have been wonderful to work with on our combined auto/RV/ renters insurance policies. The premiums are affordable and their communicating and attention to detail are impeccable!"
We responded:
"Thank you, Stacey, for sharing your experience with us! I'm happy to hear that Justin and the team have been wonderful in assisting you with your insurance. It's great to know that you appreciate our communication and attention to detail. If you have any questions, feel free to reach out to our office."
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Ciara Longmire

January 13, 2025

5  out of  5
rating by Ciara Longmire
"Jordan’s team is always pleasant to deal with and ready to answer all my questions. I highly recommend!"
We responded:
"Thank you, Ciara, for your wonderful feedback! I'm glad to know that our team has been pleasant and ready to assist with all your questions. Your recommendation means a lot to us."
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Hunter Skeeters

October 7, 2024

5  out of  5
rating by Hunter Skeeters
"Mrs. Adela Guzman made the signup process super simple and easy to understand. Would definitely recommend!"
We responded:
"Thank you, Hunter! I'm glad to hear that Adela made the signup process simple and easy for you. We appreciate your recommendation and are always here to help with any future needs. - Jordan Thibodeaux - State Farm Insurance Agent, Dayton, TX"
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Sherri Robertson

September 6, 2024

5  out of  5
rating by Sherri Robertson
"I had a wonderful experience with Adell. She was so sweet, and extremely thorough with my policy and all the questions I had. She made it simple by canceling my current policy staying on the phone with them. I would highly recommend State Farm and Adell for all your insurance needs!!!! ❤️"
We responded:
"Sherri, thank you for sharing your wonderful experience with Adell. I'm glad she could assist you thoroughly and make the process simple by canceling your current policy. Your recommendation means a lot to us. If you need any further assistance, our office is always here to help! - Jordan Thibodeaux - State Farm Insurance Agent, Dayton, TX"
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Guinn Plummer

August 23, 2024

5  out of  5
rating by Guinn Plummer
"Adela was so great to work with! She provided information and explanations about coverages and ran the quotes for insurance several ways. I would definitely recommend Adela for your insurance needs."
We responded:
"Thank you, Guinn, for your wonderful review. I'm glad to hear that Adela was able to provide you with detailed information and multiple quotes for your insurance needs. Your recommendation means a lot to us. If you have any further questions or need assistance in the future, our office is here to help. - Jordan Thibodeaux - State Farm Insurance Agent, Dayton, TX"
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Jessica

August 22, 2024

5  out of  5
rating by Jessica
"I call for a quote and Alyssa did amazing job and explained everything. I recommend her to anyone she is sweet and nice ! I give her 100 and 10/10"
We responded:
"Thank you, Jessica, for your wonderful review. I'm glad Alyssa was able to assist you and provide clear explanations. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. - Jordan Thibodeaux - State Farm Insurance Agent, Dayton, TX"
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Ryan Rothermel

August 16, 2024

5  out of  5
rating by Ryan Rothermel
"5 stars to Alyssa Stacy! Not only that she was a pleasant person to interact with, she did her job very fast and efficient! Whoever hired her made the right decision."
We responded:
"Hey Ryan, Thanks for the awesome review! I'm glad Alyssa could assist you quickly and efficiently. We're happy to have her on our team. If you need anything else, feel free to reach out. - Jordan Thibodeaux - State Farm Insurance Agent, Dayton, TX"
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Stephanie Coats

August 15, 2024

5  out of  5
rating by Stephanie Coats
"Alyssa was very helpful with getting my insurance taken care of. Highly recommend."
We responded:
"Hey Stephanie, Thanks for the great review! I'm glad Alyssa could help you with your insurance needs. We appreciate the recommendation. If you need anything else, feel free to reach out. - Jordan Thibodeaux - State Farm Insurance Agent, Dayton, TX"
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Carly Richardson

June 27, 2024

5  out of  5
rating by Carly Richardson
"Alyssa and Nathan were both hands down the best! They helped me with everything I needed and answered all of my questions that I had. I absolutely adore them!"
We responded:
"Carly, thank you for letting us help you with your auto, renters and life insurance! If there's anything else we can do to make your experience even better, please let us know!"
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Angela Niebaum

June 26, 2024

5  out of  5
rating by Angela Niebaum
"Alyssa made the entire process effortless for me. She was very knowledgable about the coverage available to me, super helpful, and quick to respond. Definitely my go to rep for insurance from now on."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Alyssa made the process effortless for you and that you found her knowledgeable and helpful. Providing excellent service is our priority, and it's great t know that you now have a go-to rep for your insurance needs. We look forward to assisting you with all of your insurance needs. "
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Keri Ann

June 25, 2024

5  out of  5
rating by Keri Ann
"Alyssa was amazingly helpful! So Patient and kind. She explained everything for me to easily understand and saved me a bunch of money!"
We responded:
"Thank you for your fantastic feedback! We're delighted to hear that Alyssa was able to assist you so effectively. Her patience and ability to explain things clearly are truly valued, and we're glad she could help save money as well! We appreciate your trust in us and look forward to serving you with your insurance needs! "
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abraham lara

May 23, 2024

5  out of  5
rating by abraham lara
"Adela was great, she helped me find the policy that best suited me."
We responded:
"Thank you for your kind words! We're so pleased to hear that Adela was able to help you find the auto insurance policy that best suits your needs. Our team is dedicated to providing personalized service, and it's great to know that we met your expectations. We appreciate your feedback and look forward to assisting you with all of your insurance needs! "
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melanie clay

April 27, 2024

5  out of  5
rating by melanie clay
"I recently switched my auto and homeowners to this office. Jennifer was extremely helpful with finding any and all discounts available to me. She was quick to respond to my many questions and was very knowledgeable about my policies. Thanks, Jen!"
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Sergio guzman

April 14, 2024

5  out of  5
rating by Sergio guzman
"Adela Guzman was an amazing help with helping me find the best options and giving me a broad selection to fulfill my needs. Definetly would recommend going to her for the best experience and help."
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steven frie

April 11, 2024

1  out of  5
rating by steven frie
"Denied my roof insurance claim. Claiming it was installed wrong. Just stay away even though they’re cheaper. They’re cheaper for a reason. Just go with whoever is the charging more. At the end of the day it’s costing you. Switching to USAA asap. They don’t care about you about you at the end of the day. I would hate to think about something seriously wrong happening and relying on them to take care of you. If that’s you, you’re literally screwed and I’m sorry if that’s you and just seeing this review."
We responded:
"Hi Steven. We hope this message finds you well. We want to express our sincere empathy for the situation you have faced. We understand that having a claim denied can be frustrating and disappointing, especially when it comes to something as essential as your roof. We take all feedback seriously, and your review has alerted us to ensure our customers understand what is and is not covered under the homeowners insurance policy. Rest assured, we will take necessary steps to prevent similar issues from occurring in the future. We truly value your feedback and the opportunity it provides us to enhance our services. Please feel free to reach out to our office at 936-258-5858 if you'd like to discuss this matter further. Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. We remain committed to delivering the highest standard of service to our customers and look forward to the opportunity to make things right. "
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RICKY G

April 4, 2024

5  out of  5
rating by RICKY G
"Adela Guzman was AWESOME for helping me in my process of switching insurance by finding the best auto policy that works for me , taking the time to answer all of my questions AND saving me lots precious money. Adela is THE go-to person!!!!"